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Amazon Connect Developer (Onsite/Hybrid)

Amazon Connect Developer (Onsite/Hybrid)

On site

Brampton, Canada

Senior

Freelance

11-11-2025

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Skills

Python Agile Methodology AWS Software Development Agile

Job Specifications

Job Description

Total experience of 7+ years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python
Minimum 3 + years of experience in Amazon Connect working as contact center lead/developer
Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale.
Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda
Knowledge of Dynamo DB, AWS CloudWatch, AWS CloudTrail
Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc
Ability to write high quality technical design documents, lead review sessions with customer to obtain approval, collaborate effectively with internal/external stakeholders on technical items, trouble
shoot issues and resolve in a professional and timely manner.
Experience of working on projects in Agile Methodology

About the Company

W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries. Our Mission At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results... Know more

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