Job Specifications
Job Description
About the job
The SVP, Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data-driven insights, automation, and simplification. The role requires building and leading high-performing teams across contract and order management
Your future responsibilities:
Strategic Leadership & Transformation
Define and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and compliance
Lead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflows
Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systems
Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals
Contract Administration
Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements
Collaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle times
Lead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contracts
Drive more global standardisation in contracting including the role of contract administration
Order Management
Direct global order management operations, ensuring accurate client setup, billing, and renewal processing
Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow
Implement automation and simplification initiatives to improve order accuracy and reduce manual effort
Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation
Operational Excellence
Drive continuous improvement through data-driven insights, automation, and simplification
Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting
Build and lead high-performing teams across contract and order management
Your profile:
Bachelor’s degree in rigorous discipline; MBA preferred
15+ years of relevant and demonstrated work experience within sales operations, commercial excellence, transformation, consumer products, retail and/or information services
Demonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellence
Proficient in data analysis and the use of relevant software tools
Robust analytical and problem-solving capabilities
Outstanding communication, interpersonal and presentation skills
Capability to mobilize plans around key workstreams and drive change in a strategic manner
What we offer:
An exciting job in a globally active company
Mentoring: You can expect intensive support and qualified feedback from one of our mentors during your induction
Training: A comprehensive training program within our Global Client Delivery Academy and a variety of other training options in our comprehensive learning portal
Work-life balance: Working time account, flexible working hours and hybrid working
Further development: Excellent growth and career opportunities at local & international level
Togetherness: Working together in a dynamic, global environment characterized by team spirit and an appreciative atmosphere
A high degree of responsibility with the market leader in the industry with one of the largest product portfolios
Flat hierarchies, an open corporate culture and a very pleasant working atmosphere
Modern office in a central location with state-of-the-art infrastructure
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, cover
About the Company
NielsenIQ (NIQ) is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK in 2023, bringing together the two industry leaders with unparalleled global reach. Today NIQ has operations in 95+ countries representing 97% of the world's GDP. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full...
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