Skills

Communication Customer Service Attention to detail Training Recruitment

Job Specifications

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

We Are Looking For Individuals Who Have

Excellent telephone manner and communication skills
Excellent organisational skills
Excellent attention to detail
Flexibility in working practices
The ability to work as part of a team and on own initiative
The ability to work under pressure to meet deadlines
The ability to work at other locations
The ability to work Saturday morning on a rotational basis

The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

Provide a service to all acute service clinics within the Health Board

Make, amend and cancel appointments
Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
Processing referral letters
Updating waiting list entries
Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

Previous clerical experience and administrative processes
Customer service experience
Experience of dealing with the public

Desirable criteria

Knowledge of WPAS, CWS and WG Guidelines

Skills and Attribu

About the Company

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers. To view current vacancies, please visit Aneurin Bevan University Health Board Job... Know more