Skills

Communication Customer Service Training Recruitment

Job Specifications

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are looking to recruit an enthusiastic and well-motivated individual to join our Team in the the Therapy Services Booking Centre. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.

Working as part of a team, based you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines.

This role requires experience in working in a administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.

Main duties of the job

The Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management Service

The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Education/Qualification

Essential criteria

Good standard of education to level of GCSE or NVQ or equivalent.
Knowledge of administrative procedures and systems,
Evidence of continuous professional development

Desirable criteria

Customer service training

Knowledge & Experience

Essential criteria

Previous clerical experience and administration processes
Experience of dealing with the general public
Detailed knowledge of WPAS & CWS
Proficient in use of software packages including Microsoft Word, Excel and Outlook

Desirable criteria

Knowledge of WG guidelines in relation to waiting times
Understanding of Health Board policies and procedures including HR

Skills & Ability

Essential criteria

Excellent communication skills
Polite and professional telephone manner
Empathy, tact and diplomacy when dealing with difficult situations
Flexible approach to the needs of the service
Ability to work and problem solve under pressure whilst achieving targets
Demonstrate a commitment to achieving high quality standards of work
Accurate and methodi

About the Company

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers. To view current vacancies, please visit Aneurin Bevan University Health Board Job... Know more