Job Specifications
Introduction
The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. The company focuses on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens.
The Learning Adventure is part of the Transforma Travel Group, a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences.
The Role
As a Client Experience Representative, you’ll support teachers and educational groups throughout their journey—from booking to pre-departure and post-trip. You’ll prepare school sports groups for travel worldwide, working closely with Operations on trip logistics and with Sales after the handover. With guidance from the Client Experience Manager, you’ll handle client queries and ensure groups feel confident and excited for their sporting adventures.
Responsibilities:
Customer Support: Provide outstanding customer service by addressing inquiries, concerns, and requests from teachers and educational institutions promptly and effectively over the phone and through email.
Pre-Departure Administration: Assist in compiling and distributing comprehensive pre-departure information, including travel documents, itinerary details, destination guides, and risk management protocols.
Communication: Maintain consistent, timely and high-quality communication with customers throughout the pre-departure process, ensuring they are well-informed and prepared.
Problem Solving: Proactively identify and pre-empt potential issues and work to resolve them before they impact the customer’s experience
Team Collaboration: Work closely with your team, the regional operations and sales teams to ensure a smooth transition for teachers from the pre-departure phase to the travel experience itself.
Client Journey: Ensure that every stage of the customer journey is clear, wellexecuted, and that all interactions uphold our commitment to excellent service.
Customer Engagement: Participate in virtual pre-departure presentations, helping to excite and inform teachers about their upcoming trips by discussing cultural expectations, packing lists, and itinerary highlights.
Coordinating our Adventure Leaders arrangements and ensuring they understand the itinerary and expectations prior to travel
What We’re Looking For
We are looking for someone who brings:
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively and “speak their language” with educators and school administrators. You should be comfortable communicating on the phone and via email.
Organisational Skills: High attention to detail and a strong ability to manage multiple tasks and projects simultaneously, ensuring deadlines are met and details are meticulously handled.
Relationship-Building Skills: The backbone of this role is to cultivate strong, lasting connections with customers through proactive service and personalized interactions. You should be strong in active listening, empathy, and conflict resolution skills.
Team Player Work Ethic: Collaborative mindset with a willingness to work closely with other team members to provide the best possible customer experience.
Public speaking: Create and lead pre-departure virtual presentations for teachers to prepare and excite them with cultural expectations, packing lists, and the itinerary highlights.
We are looking for someone who brings:
At least 1-2 years' experience working in a customer service role, preferably within the travel or educational sectors.
Proven track record of receiving a high level of client service feedback.
Familiarity with CRM systems, customer support tools, and virtual communication platforms.
A love of sport! You don’t have to be an Olympian, but a working knowledge of school sports is a desirable
About our working culture
What you can expect from us:
Support: We’re committed to your professional growth and will invest time to ensure you succeed in the role.
Opportunity: We’re a growing company with room to take on more responsibility and shape your career.
Culture: You’ll join a fun, passionate, and globally minded team who care about what we do.
Application Process
Interested candidates should submit their resume detailing their qualifications and interest in the position. We look forward to receiving your application!
Transforma Travel Group is an equal opportunity employer and welcomes and celebrates diversity and uniqueness in all forms
About the Company
Transforma Travel Group is a leading youth travel company – paving the way for group adventure and educational tours worldwide. Our mission is simple - to expand minds through transformative travel experiences. We understand that travel isn’t just about visiting new places; it’s about cultural immersion, connecting with local communities, and embracing meaningful experiences with new people that leave a lasting impact. We know that travel has the power to shape who we are as people – and we want to harness that to create ind...
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