Job Specifications
ServiceNow Developer/Administrator
The ServiceNow Administrator plays a key role in supporting the IT Department Manager by maintaining the reliability, performance, and integrity of ITSM processes, while enabling smooth integration and collaboration across IT, HR, Finance, and Procurement systems.
The company is located in Steele Creek (10 minutes away from Charlotte, NC Airport) and will be 5 days onsite a week.
What You Will Be Doing
Configure and administer ServiceNow SAM, HAM, and Change Management modules to support IT operations
Maintain the CMDB, ensuring accuracy, completeness, and integrity of asset data
Oversee full asset lifecycle processes from procurement through retirement, including hardware refresh and software license compliance
Design and implement ITIL-aligned Change Management workflows, approval processes, and maintenance windows
Integrate ServiceNow with HRIS and ERP systems to automate asset onboarding, purchase tracking, and assignment workflows
Develop dashboards, reports, and KPIs to monitor asset inventory, software utilization, and change performance metrics
Build and maintain custom scripts, business rules, client scripts, and automated workflows to extend ServiceNow capabilities
Partner with IT, HR, Finance, and Procurement stakeholders to ensure ServiceNow processes align with operational and business requirements
Support platform upgrades, patching, and performance optimization efforts
Ensure adherence to internal controls and regulatory standards through well-designed processes and documentation
Assist with system maintenance and upgrades to maintain platform stability and reliability
Provide troubleshooting and support for ServiceNow issues, escalating complex problems as needed
Required Skills & Experience:
3–5 years of hands-on experience as a ServiceNow Administrator, with direct ownership of SAM, HAM, and Change Management modules
Proven experience integrating ServiceNow with HRIS and ERP platforms, particularly for procurement and asset lifecycle management
Strong understanding of ITIL frameworks and experience aligning ServiceNow processes with best practices
Experience managing and optimizing CMDB structures, data integrity, and asset classification models
Proficiency in ServiceNow development, including JavaScript scripting, Flow Designer, and workflow automation
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.
Posted By: Ashton Corbett
About the Company
Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software...
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