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Second Line Support Engineer

Second Line Support Engineer

On site

Reigate, United kingdom

£ 220 /day

Freelance

13-03-2025

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Expired

Job Specifications

2nd Line Support Engineer – Contract Vacancy
IR35 Status: Inside
Rate: £200 - £220 p/d
Working Location: Reigate – Onsite/Hybrid
Contract Length: 4 weeks

My client has a requirement for a 2nd Line support Engineer on a 4-week contract. The client is a managed service provider who helps local businesses to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job.

They provide support to over 1000 users across Surrey and the Southeast. They require a 2nd Line Helpdesk Engineer to provide extra support to the head engineer during this busy period.

Responsibilities
Provide 2nd line support for hardware and software issues across multiple endpoints.
Diagnose and resolve technical issues escalated from 1st line support.
Manage and resolve complex technical incidents and service requests efficiently.
Ensure all issues are logged, prioritized, and resolved within agreed SLAs.

Technical
Manage Microsoft 365 environments (user management, Exchange, SharePoint, InTune, Teams)
Azure
Familiarity with networking concepts and technologies (e.g.,firewalls, VPNs, TCP/IP, DNS, DHCP).
Security/ authentication systems
DNS (Domain Name System)
Endpoint (Management and Support)
Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP)
ubiquity experience- nice to have
MSP experience- nice to have

If the skill set is relevant, matches your experience and you’re interested, please apply for the role.

About the Company

Based in the heart of Manchester, In Technology Group are recognised for delivering exceptional recruitment services to the technology, IT & digital sectors across the UK, Europe & US. Possessing in-depth knowledge and critical industry insights, we have access to the best active talent on the market as well as an extensive pipeline of passive candidates. Our team around us is what makes us special. We're all industry professionals, each of us driven to delivering the best possible experience. We invest in our own talent eve... Know more