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Information Technology Support Analyst

Information Technology Support Analyst

On site

London, United kingdom

£ 33,000 /year

Freelance

16-04-2025

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Expired

Job Specifications

IT Service Desk Analyst /1st Line Support Analyst

A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based law firm on a 2 year fixed term contract basis.

IT Service Desk Analyst /1st Line Support Analyst

Key Responsibilities:

• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all
mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
• Keeping customers apprised and updated
• Escalating problems to the senior team members and third-party suppliers where necessary

IT Service Desk Analyst /1st Line Support Analyst

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software

IT Service Desk Analyst /1st Line Support Analyst

About the Company

At DGH Recruitment Ltd we pride ourselves on being an approachable, open, and trusted partner within the Talent Acquisition industry. We strive to find the best people in our markets and place them within our portfolio of clients. Founded in 1998, London was our backyard, our mission was to meet and build relationships with as many clients and candidates as physically possible. We now have clients and have placed candidates all over the globe, and we look forward to providing our services in a Sustainable environment. Know more