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CUSTOMER SUCCESS ENGINEER (M/F/D)

CUSTOMER SUCCESS ENGINEER (M/F/D)

On site

Paris, France

Freelance

22-04-2025

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Job Specifications

About

We believe in a more responsible way of flying. At Estuaire, our mission is to empower aerospace companies to reduce their climate impact.

We collaborate with stakeholders across the aviation industry — including airlines, airports, lessors, and financiers — to address aviation’s role in climate change, which has contributed approximately 4% to anthropogenic global warming. With expertise in non-CO2 emissions and a strong focus on contrail mitigation, we are dedicated to making aviation more sustainable.

Joining Estuaire means stepping into a fast-paced, entrepreneurial environment where you’ll work closely with clients to drive impactful initiatives. If you are motivated to make a real difference and thrive in an early-stage company where much remains to be built, we’d love to hear from you.

Job Description

As a Customer Success Engineer, you will play a key role in building and maintaining strong client relationships, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities.

Skills

Acting as the "data arm" for our clients, you will leverage your analytical skills to extract insights from flight data and provide impactful recommendations. You will be a crucial member of the Sales and Marketing team, responsible for:

Customer Onboarding & Engagement

Guiding customers through onboarding, ensuring effective implementation of our data solutions
Driving product adoption by providing training and sharing best practices
Maintaining user guides and methodology documentation

Data Analysis

Assisting aviation clients in navigating our data platform and additional catalog features
Extracting and analyzing flight data to respond to customer requests with speed and accuracy
Creating compelling visualizations that answer complex questions instantly
Advocating for customer needs, relaying feedback to internal teams for product improvements

Account Management & Growth

Building and maintaining strong relationships with stakeholders at all levels within client organizations
Serving as the primary point of contact for customer inquiries, feedback, and issue resolution
Identifying expansion opportunities by proactively exploring business challenges our clients face

Preferred Experience

We are looking for candidates with the following qualifications. However, don’t hesitate to apply even if you don’t meet every requirement:

5+ years of experience in a customer-facing role
Deep knowledge of aviation industry dynamics and/or climate tech
Proficiency in Python/SQL (from a data bootcamp or equivalent), with a willingness to apply these skills daily — this role goes beyond emails and presentations
Strong interpersonal and communication skills, with the ability to build trust with clients
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities simultaneously
Fluency in English, French is a plus

Recruitment Process

First interview (45 min) – Sales Manager
Introductory discussion about your experience, motivation, and interests
Short sales challenge during the session
Second interview (30 min) – Tech team member
Product discussion and platform demo
Homework case study: assess a business problem from a client and how Estuaire’s data can help solve it
Final interview (1h) – Co-founders

Additional Information

Contract Type: Full-Time
Start Date: 01 May 2025
Location: Paris
Occasional remote authorized