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1st Line support Engineer

1st Line support Engineer

Hybrid

Bristol, United kingdom

£ 28,000 /year

Full Time

07-05-2025

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Job Specifications

1st Line Support Engineer – Bristol (Hybrid)
£24,000 – £28,000 + Benefits

This is a hands-on technical support role with a well-established Microsoft Solutions Partner. As a 1st Line Support Engineer, you’ll be the first point of contact for user issues, providing desktop, application, and basic network support. You’ll resolve incidents via phone, email, remote tools, and in person, escalating more complex issues as needed. This is a great opportunity to build your IT career in a business that values training, progression, and a high standard of customer service.

What’s on offer:
Join a collaborative support team in a hybrid role based 3 days per week at a modern Bristol office. You’ll receive ongoing professional development, gain exposure to Microsoft technologies, and work in a service-driven, client-facing environment. Benefits include structured training pathways, full-time permanent employment, and support with industry certifications.

What we’re looking for:
1+ year of experience in a technical support or helpdesk role (ideally MSP)
Good knowledge of Windows OS and Microsoft Office applications
Strong communication skills and a proactive, customer-first mindset
Basic understanding of networking (TCP/IP, DNS, DHCP) and IT security tools

If you're looking for an entry-level or early-career IT role with hands-on experience and long-term progression, we’d love to hear from you.

About the Company

Reboot specialise in helping IT Resellers VARs & MSPs within the IT Channel to make the most efficient hiring decisions. Through our consultative approach that leverages market trends, talent pool analysis and sector specialism, we will help you improve your attraction strategies, identify the 'right' candidates first time, mitigate the risk of losing staff, to help your IT business grow in the most cost-effective way. Know more