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1st/2nd Line Support

1st/2nd Line Support

On site

Stonehouse, United kingdom

£ 135 /day

Full Time

14-04-2025

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Job Specifications

1st / 2nd Line Support Engineer

Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.
Up to £135.00 per day
Inside IR35
3-year contract
Stonehouse, Gloucestershire - On-site role
To apply, please call Chris Hopley on 07880358143, or email chris.hopley@searchability.com
Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day.

What you will be doing?
Providing 1st and 2nd line technical support to users across the organisation
Logging and resolving incidents and service requests via ServiceNow
Supporting users both remotely and on-site, ensuring minimal downtime
Managing routine task-based support, device setups, password resets, and basic troubleshooting
Working to defined SLAs and escalating where necessary
We need you to have...
Solid experience in a 1st / 2nd line support role
Familiarity with ServiceNow or similar ITSM tools
Confidence with Windows operating systems and general IT troubleshooting
A proactive, customer-focused attitude and clear communication skills
To be considered…
Please either apply by clicking online or emailing me directly to chris.hopley@searchability.com. For further information please call me on 07880358143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Desired Skills and Experience

1st / 2nd Line Support Engineer

Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services.

About the Company

The landscape of recruitment has changed forever: Digital transformation is key to future success, and it starts with transforming the way companies and candidates attract and interact with each other! Founded in 2012 in the UK, Searchability(r) set out to disrupt the traditional recruitment market and do things a little differently to help companies attract the very best tech talent. Since then, we have won a number of prestigious awards, rose to one of the top rated recruitment companies on Trustpilot and been integral to... Know more