Skills

Communication Adaptability Canva Problem-solving Sales Customer Service Training Process Improvement Organizational Skills

Job Specifications

Key Responsibilities

Update and maintain training documentation; conduct regular audits to ensure accuracy and freshness.
Manage training administration (inquiries, scheduling, LMS platforms).
Conduct needs analysis to identify performance gaps that can be solved through training.
Design and develop training assets, including lesson plans, e-learning content, videos, presentations, and activities.
Deliver online training (synchronous and asynchronous) on processes, projects, and initiatives impacting sales teams.
Support onboarding programs for new hires, including performance feedback and recommendations.
Identify opportunities to improve training processes and resources to enhance the customer and employee experience.

Must-Have Skills & Experience

5+ years of professional experience in a business environment (experience in financial services is a plus).
2+ years in a dedicated training role.
Hands-on experience with at least one training design tool (e.g., Seismic Learning, Storyline, Clipchamp, Canva).

Soft Skills

Strong organizational skills and ability to manage multiple priorities.
Excellent communication (verbal and written) and ability to simplify complex concepts.
Proven ability to design, maintain, and deliver engaging training assets.
Curiosity, adaptability, and resourcefulness with a problem-solving mindset.
Strong customer service focus and follow-through on deliverables.
Technical proficiency with the ability to quickly learn and adapt to new tools.

Nice-to-Have Skills

Bilingual in English & French (strongly preferred).
Experience with sales training or sales skills development.
Familiarity with Seismic Learning, Storyline, Clipchamp, Canva, or other design tools.
Process improvement experience.

Education & Certification

Post-secondary education required.
Certified Adult Educator designation preferred.

About the Company

Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value. With a strategic presence across the United States through over 30 local service delivery centers and glob... Know more