Job Specifications
Candidate Value Proposition
This is a fantastic opportunity to join a high-performing, collaborative, and supportive team. You'll work alongside passionate professionals who are eager to share knowledge, jump in to help, and celebrate team wins. The role offers exposure to technical sales processes and a chance to make a real impact by equipping our sales teams with the tools they need to succeed.
Job Description: Training Specialist
Looking for a Training Specialist to join our Sales Effectiveness & Advisor Experience team on a contract basis, covering a maternity leave. On our team you will report to the Director, Sales Training & Support and contribute to all phases of the training cycle. Developing and delivering awesome training & resources for our sales team across the country. We contribute to the Bank's success by providing the sales teams the tools and resources they need to be successful in their role from the time they onboard, through their tenure. This includes training on everything from products to process to sales skills and everything in between.
Who we're looking for?
Our ideal candidate is a creative training professional who welcomes a challenge and who loves to learn. We are a dynamic team that often pivots based on business needs, so you need to be someone who is organized, can keep track of multiple tasks at once and who is agile to adjust when things change. Our ultimate objective is to ensure that the sales team has what they need to be successful. To do this, we rely on our network, collaborating extensively with subject matter experts across the bank.
You will be joining a collaborative and close-knit team. Although we have our own independent projects, we work together to get it done and often that means brainstorming, peer reviewing and jumping in to help to take a project over the finish line. We are a high performing team that loves to celebrate our individual and team successes! Building social capital and engagement is important to us. We support each other, learn from each other and have fun together.
Here are a few specifics on what the Training Specialist is responsible for:
Updating and maintaining training documentation, including regular audits of our content to make sure things stay fresh and up to date.
Daily training administration includes responding to inquiries through our training inbox, managing our LMS platforms, scheduling, etc.
Conducting needs analysis to identify performance gaps that can be addressed through training.
Designing and developing training including, lesson plans, online learning content, instructional videos, presentation materials, training activities, etc. to maximize learning impact
Delivering instructor led online training (synchronous and asynchronous) on process and project initiatives that impact the Bank Sales Teams
Working as needed with our new hires through our established training programs, including providing feedback to trainees and their managers on performance and development and making recommendations for improvement.
Identifying improvement opportunities for training and processes to enhance the customer experience and improve the quality of our resources.
Candidate Requirements/Must Have Skills:
5+ years related experience in business environment - if this was at a Bank or another financial institution, that would be a bonus
2+ years in a training role
Experience with at least one design tool (e.g., Seismic Learning, Storyline, Clip champ, Canva)--this ensures you can quickly adapt and build training using new tools.
Required Soft Skills:
Strong organizational skills and the ability to manage conflicting priorities and to consistently meet deadlines
Experience in developing, maintaining, and updating training assets
Experience in developing and delivering online learning experiences for a wide variety of audiences INTERNAL
Ability to take complex products and processes and to translate them into clear and concise training assets
Quick learner who is resourceful and who likes a challenge and the opportunity to take initiative to find solutions
Sense of curiosity and a willingness to ask questions
Experience with 1:1 training and delivering feedback on performance
Strong customer service skills and commitment to following through on deliverables
Strong technical proficiency and the ability to master technology quickly.
Nice-To-Have Skills:
Bilingual French & English is strongly preferred
Experience using Seismic Learning, Storyline, Clipchamp, Canva and other design tools
Some process experience
Training on sales skills
Education:
Post-secondary education
Certified Adult Educator (preferred)
About the Company
Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value.
With a strategic presence across the United States through over 30 local service delivery centers and glob...
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